Despite the lack of posts in the shopping category, I’m a pretty big shopper and a connoisseur of customer service … especially when it comes to retail.
A few weeks back, I stopped randomly (and for the first time) into Talbots at the Mall at Millenia. I’d always thought Talbots was for old ladies (no offense), but was surprised to see several chic options for work.
In the end, my quest for a black skirt resulted in the purchase of a skirt, sheath dress and scarf. Amazing deals, classic looks and an unbelievably friendly staff. I even remarked that I never know how to tie scarves and was handed an adorable booklet with more ways to tie scarves than I could ever imagine existed.
All and all, it was a great shopping experience. Then, to top it off, this weekend I received this in the mail:
Color me impressed, Talbots. You’ve made me a fan.
That’s pretty amazing, Kim. I’m a big fan of Customer Service as well, and it seems that good service is really rare these days. This totally amazes me not only because it’s free, but also because it can be a “make or break-it” [for me]. This card only took a few minutes of the person’s time, and look at the impact it had on your experience.
my favorite department store is based in the midwest. it’s called von maur, and they do stuff like this all the time. and i am a customer service snob – it’s gotta be good, or it doesn’t exist.
Nothing snobby about that! And I’m right there with you….